Questions about Prescription Orders

Yes you can! there are a wide variety of sunglasses or optical glasses posted on our website that you can pick from to have your prescrption lenses done. you can either simply select the "ADD Rx to frame" option or you can email, fax or text us a copy of your prescrption to sales@sunglassesrepair.com after our Lab recieves your prescrption please allow anywhere from 5-10 business days (or sooner) for your lenses to be completed and shipped back to you!
If you are unable to input your prescrption manually for whatever reason when checking out you can either send us an email or text us, however please make sure to write your order # when you are either emailing it, sending or texting us your prescrption.
Its super simple! all you would need to do is either plug-in your prescrption online while filling out the form or you can just as easily obtain the script from your optician and put the paper in the box with your glasses that are being sent in to our facility. After the glasses get recieved we will send a detailed reviewed estimate to you via email and text within 24-72 hours.
And my reply to that would be is, We offer a from large selection of lens types available for you to have installed into your prescription eyeglasses or sunglasses. We offer Standard Magnification Drug Store Lenses, Distance/Reading/Single Vision Prescription Lenses , Bifocal Lenses as well as Progressive Lenses which are also known as No Line Bifocal Lenses. if you are unsure of which style lenses that you want to go with you can contact us and we will go over the lenses with you to find the perfect match for you!
nothing to worry about. While something is not listed on our website doesnt necessarily mean that it is no longer available! we are determined to work with you on all fronts to make sure that we can obtain the lenses of your choosing, if theres specific types of lenses that you like or if there is something specific you would like in general please contact us and we will be happy to go over your options.
If you dont have your prescrption we have the solution! we can either have your docotor email or fax over your prescrption to us or if you have a pair of glasses with Prescription lenses you may send them to us and our lab would be able to get a perfect reading using our digital lensometer machine, from the lenses. If you send us your frame with the Prescription, please rememeber to include your order number with the glasses.
Online retailers do not accept health insurance for eyeglass lenses. You would need to send your Insurance company a copy of the invoice and they will reimburse your for the amount that you have paid. Please check with your insurance company to know how much reimbursment you are entitled to, if there is any information that you would need from us to help with this we will be happy to supply anything that is necessary.
All orders that are waiting for prescription and specilaty lenses are a custom order. These orders do not follow the standard protocol and would require a 72 hours processing time. Prescription orders could take as little as three days or up to two weeks to ship. Once the work is completed you will receive a tracking number in your email so you can track your shipment online.(please note that due to the high number of orders that are typically recieved during holidays there could be delays)
All of our prescription jobs are made exactly to order which we recieve from you via email, text or if you choose to have it sent in with your eyewear. All Custom prescription jobs are inspected thouroughly during the manufacturing process for imperfections and/or cosmetic impurities. Unfortunately since the lens are custom made for the client, you may NOT return any frame with prescription lenses for a refund. If the prescription that our lab created does not abide to the original prescription written by the doctor, we will gladly redo the lens once its confirmed by your doctor that the RX is in fact wrong. You have 7 days to notify us of the issuee with the lenses and you have 14 days from the delivery date to have them sent them for a redo if there is a problem. There are no refunds on prescription orders.also please keep in mind that once the lab has started to trim the lenses order Due to the uncertainty of the progression of completion, Prescription orders may not be cancelled, under any circumstances. cancelation on a prescprtion order is subject to a 20% canceltion fee.
Online retailers do not accept health insurance for eyeglass lenses. Simply send your insurance company a copy of our invoice and they will reimburse you for the cost of your prescription as well as the cost of your purchase. Check with your insurance company on the total reimbursement amount. Many insurance companies also have us do the work and provide to them your invoice. We can certainly do this for you without a problem. We will be happy to assist you in any way that we can so that you get your full reimbursement.
All orders for prescription eyeglasses, sunglasses and custom lense replacements are considered a be a special order. These orders do not follow the standard 72 hours processing time. Prescription orders could take up to seven business days to ship. Once the prescription work is complete you will receive a tracking number so you can track your shipment online.
All prescription lenses are guaranteed to be manufactured according to the prescription that the customer either enters online or sends to us via fax or email. All eyeglasses are inspected during the manufacturing process for accuracy of the prescription and cosmetic appearance. Unfortunately since the lens is made custom for the client, you may NOT return any frame with prescription lenses for a refund. If the prescription does not conform to the original prescription written by the doctor, we will gladly redo the lens once its confirmed by a 3rd party by the customer that the RX is in fact wrong. You have 7 days to notify us of a problem with the lenses and you have 14 days to send them back for a redo if there is a problem. There are no refunds on prescription orders.
We understand it could be difficult to shop online for prescription glasses. You have yet to try on the glasses and you when you recieved the Item you realized that you dont like the fit or style it happens. While we do not accept returns on the lens portion, we will gladly find a unique way to resolve your issue on a case by case basis. A solution can be as easy us doing your prescription in an alternate frame style and charging you a discounted price on the lens. We will then accept back the original frame under the standard returns policy on non prescription eyewear. In order to have this special situation resolved please contact one of our customer service representatives.
Once you place an order for prescription eyewear many events are triggered. The eyewear you ordered is ordered from our supplier. The lenses that you ordered are ordered from the lab. The lab has started to cut the lenses. Due to the uncertainty of the progression of completion, Prescription orders may not be cancelled, under any circumstances.

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